Refund and Return Policy for HouseofRACL

Last Updated: [28/11/2023]

At HOUSEOFRACL, customer satisfaction is our top priority. We understand that there may be situations where you need to return a product or request a refund. Please read our policy carefully to ensure a smooth process.

Returns

Eligibility for Returns

  • You may request a return within 14 days of receiving your order.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Items that are personalized, customized, or on sale are exempt from being returned.

Process for Returns

  1. Contact our Customer Service team at [houseofracl@gmail.com] within 10 days of receiving your order to initiate the return process.
  2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. Our Customer Service team will guide you through the return process, including providing you with a return shipping address.
  4. Pack the item securely and ship it to the provided address.
  5. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
  6. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

Refunds

Eligibility for Refunds

  • Refunds are applicable only under specific circumstances, such as receiving a damaged or defective item.
  • Items that have been used or are not in their original condition are not eligible for a refund.

Process for Refunds

  1. To request a refund, contact our Customer Service team at  houseofracl@gmail.com within 10 days of receiving your order.
  2. Provide your order number, details of the item(s) in question, and clear photos showing the issue.
  3. Our Customer Service team will assess your request and guide you through the next steps.
  4. If a refund is approved, the amount will be credited to your original method of payment within 2 days.

Exchanges

  • We currently do not offer exchanges. If you need a different item, please follow the return process and place a new order.

Contact Information

If you have any questions or concerns regarding our refund and return policy, please contact our Customer Service team at [houseofracl@gmail.com].

Note: This policy is subject to change without notice. Please refer to our website for the most up-to-date policy.

Remember to replace placeholders like [X], [Date], and [houseofracl@gmail.com] with the specific details applicable to your business. Additionally, tailor the policy to accurately reflect your business’s practices and regulations.